Support
ayuda
a·yu·da /aˈʝu.ða/ f. help
«¿En qué te puedo ayudar?»
How can I help you?
Quick answers to the usual questions. Most settings live in your profile: tap the round avatar at the top of Hoy.
The Spanish voice sounds different, or robotic.
Pokito’s own voice downloads once (267 MB). Until it’s there, Apple’s built-in voice reads instead. Open Profile → Voice model: if it offers a download or Try again, tap it, ideally on Wi‑Fi.
Prefer Apple’s voice? Turn on Profile → Use system voice.
How do I change my level?
Profile → Level. New words, the next grammar stop and listening move to the new level. Everything you’ve learned and your streak stay; today’s plan is rebuilt.
Spain or Latin America?
Profile → Spanish variant: España (vosotros) or Latinoamérica (ustedes). It changes the pronouns you’re taught, the regional words and examples, the pronunciation shown and what you listen to.
An answer was marked wrong because of an accent.
Accents count by default, because they change meaning: llegué is “I arrived”, and llegue is a different form. To relax it, turn off Profile → Accents count. The ñ always counts: it’s a letter of its own.
My streak broke.
A day counts once you’ve done half your daily goal, or finished a session. If you miss a day, the week’s free freeze covers it automatically. You set the goal in Profile → Daily goal: 5, 15 or 30 minutes.
I don’t get the daily reminder.
Turn on Profile → Reminder and pick a time. If it still doesn’t come, check that notifications for Pokito are allowed in Settings → Notifications on your iPhone.
Can I learn from Ukrainian?
Yes. Profile → I speak switches every translation and explanation between English and Українська. From B1, Profile → Interface in Spanish switches the app itself to Spanish.
Does it work offline?
Yes. Words, grammar, listening and your progress all live on your iPhone. Only the one-time voice download needs a connection.
I have a new iPhone.
There’s no account, so your progress travels in your iPhone backup: set up the new phone from an iCloud or computer backup and it’s there. The voice downloads again on the new phone.
I want to start over.
Profile → Reset progress. Every word, rule and streak day starts again from zero; your settings stay.
What do I need?
An iPhone with iOS 17 or later, and room for the Spanish voice (267 MB).
Still stuck?
Write to us and tell us what happened, with your iPhone model and iOS version. A screenshot helps.